Frequently Asked Questions
Frequently Asked Questions (FAQs) and a Glossary of Terms
What’s the difference between counselling and psychological services?
Counselling at WCC includes talk therapy, psychotherapy, coaching, feedback, and specific treatment. Registered psychologists at WCC provide psychological services. Psychological services at WCC entail counselling, but these therapists can offer diagnosis, assessment and particular treatment modalities. All registered Psychologists at WCC provide psychological services and counselling.
Will my insurance cover treatment?
WCC offers counselling and psychological services. You must check with your health insurance provider to see what service they will cover; this will help you decide which therapist’s services might be right for you. WCC direct bills with Alberta Blue Cross only. If you have another insurance provider, you may pay for your service at the time of the appointment, and WCC will provide you with a receipt so you can get reimbursed from your provider.
What if my insurance doesn’t cover my treatment?
Alternative ways to pay for treatment are out of pocket, through your health benefits account (insurance), and potential community grants. Some therapists may have a pro bono caseload which you can inquire about.
How many sessions will I need to take?
The number of sessions depends on every individual’s presenting issues and concerns and willingness to do the work. On average, clients need 10 to 20 sessions.
How much will treatment cost?
Counselling and treatment costs depend on the therapist’s expertise, education, experience, and licensing board. Session costs can range from $180 to $220 per hour. Some therapists also offer a sliding scale hourly rate, which we can discuss with you when you inquire.
Will my sessions differ if I take them in person versus online or through telehealth?
No. Your sessions will be in the same format and equally successful, in person, via video calls, or on the phone.
Will my sessions be private?
All sessions are private and confidential.
How do I know if my child needs treatment?
Meeting with a counsellor to discuss your worries and concerns about your child’s struggles will help you and your child. Please speak to our office manager as a first step to determine whether counselling is needed.
What if I think my parents need help; what should I do?
You can always suggest counselling as an option to help them: we offer family counselling, providing a safe environment for you to voice your concerns with or without them. Our counsellors can also meet with you one on one and help you brainstorm the best ways to approach your parents with your concerns.